Privacy Policy

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Privacy Policy

Last updated: June 2025

Revitalise Supplements Ltd ("Revitalise", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and purchase our products.

1. Who We Are

Revitalise Supplements Ltd is a UK-registered company. If you have any questions about this policy, you can contact us at: customercare@revitalise-supplements.co.uk

2. What Information We Collect

  • Account & Order Information: Name, email address, shipping and billing address, phone number, and order history.
  • Payment Information: We do not store card details — all payments are processed securely via Shopify Payments or our payment gateway.
  • Browsing Data: IP address, browser type, pages visited, and time on site via cookies and analytics tools.
  • Communications: Messages or enquiries you send to us.

3. How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you about your orders or enquiries
  • To send marketing emails if you have opted in (you can unsubscribe at any time)
  • To improve our website and product offerings
  • To comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your data on the following legal bases:

  • Contract: To fulfil orders you have placed.
  • Legitimate Interest: To improve our services and prevent fraud.
  • Consent: For marketing communications and non-essential cookies.
  • Legal Obligation: Where required by law.

5. Sharing Your Data

We may share your information with:

  • Shopify (our e-commerce platform provider)
  • Shipping and fulfilment partners to deliver your order
  • Payment processors (e.g., Shopify Payments, Stripe)
  • Analytics providers (e.g., Google Analytics)
  • Marketing platforms where you have consented

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements (typically up to 7 years for financial records).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, email us at customercare@revitalise-supplements.co.uk.

8. Cookies

We use cookies to enhance your experience. Please see our Cookie Policy for full details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page.

10. Contact & Complaints

If you have concerns about how we handle your data, you can contact us at customercare@revitalise-supplements.co.uk or contact the Information Commissioner's Office (ICO) at ico.org.uk.